SMS Terms

SMS Communications

Give A Mile uses SMS (text messaging) to communicate with individuals who have requested compassionate flights and have consented to receive text messages. These communications may include application acknowledgements, requests for additional information or documentation, application status updates, flight arrangements, booking confirmations, and time-sensitive travel information.

By opting in to SMS communications through our application process, individuals consent to receive text messages from Give A Mile at the mobile number provided. Message frequency varies based on application and travel needs. Message and data rates may apply.

Individuals may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact Give A Mile by email at in**@*******le.org or by phone at 1-877-545-3050.

Give A Mile respects the privacy of all applicants. Mobile phone numbers, SMS consent information, and messaging data will not be sold or shared with third parties for marketing or promotional purposes. Information may be shared with authorized service providers solely to facilitate SMS delivery and flight coordination, subject to appropriate privacy safeguards.

Consent

When an individual voluntarily provides Personal Information to Give A Mile, his/her consent is given for the collection, use and disclosure of his/her Personal Information in accordance with this Privacy Policy. Further, by providing Personal Health Information when applying for our travel services, implicit consent is granted to Give A Mile by the individual to obtain and/or verify information from third parties, such as healthcare providers or social workers.

Give A Mile makes every reasonable effort to ensure that individuals are aware of the purposes for which the information is collected at the time of collection.

Individuals can give consent:

  • in writing, such as when completing a donation or registration form or via email;
  • through an opt-in process, either by checking off a box on a response form or by contacting Give A Mile; or
  • orally, either in person or by telephone.

Individuals will not receive electronic messages or be added to our mailing list unless we have received consent from them to do so at the time their contact information is collected.

Individuals may withdraw consent at any time, by any means, with reasonable notice to Give A Mile. However, failure to provide personal information to Give A Mile may prevent us from being able to provide the requested services and/or programs. If an individual chooses to withdraw their consent, Give A Mile will discuss any consequences that may result. Individuals can withdraw consent by emailing in**@*******le.org or by phone at 1-877-545-3050. Please provide us with your name and address (mail and email).

This Privacy Policy does not cover statistical data from which the identity of individuals cannot be determined. Give A Mile retains the right to use and disclose statistical data as it deems appropriate.

Give A Mile may also collect, use, and disclose Personal Information without consent if that information is considered by law to be in the public domain. Sources of public information include telephone and professional directories, newspapers, periodicals, and public registries.

Limiting Collection

The collection of Personal Information shall be limited to that which is necessary for the purposes identified by Give A Mile. Information shall be collected by fair and lawful means.

Limiting Use, Disclosure and Retention

Personal Information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law.

Under no circumstances are contact lists or other Personal Information sold, rented or leased to third parties. Personal Information will be disclosed only to those Give A Mile staff members and volunteers that need to know the information for the purposes of their work or official duties. 

Give A Mile may transfer Personal Information to a third party supplier, if the transfer is simply for processing purposes and the third party only uses the information for the purposes for which it was transferred. An example of this might include providing information to a commercial airline when booking a flight for a client.

Under certain exceptional circumstances, Give A Mile may have a legal duty or right to disclose Personal Information without the individual’s knowledge or consent.

Given the nature of our work, Personal Information is kept for a significant period of time as defined by best practices and legal requirements, and may extend beyond a client’s relationship with Give A Mile. Personal Information is archived by Give A Mile for statistical purposes.